Dear customer,

We're sorry to hear that parts are missing from your new sports equipment. We understand how frustrating this can be and would like to help you solve the problem.

Due to their size and the number of parts, some equipment is sent in several packages, which unfortunately are not always delivered at the same time.

Please refer to the following list to see if your product is one of these devices.

You can access the list here:
How many packages will my product be delivered in? - SportPlus

If all packages of your product have already arrived and something is still missing, we will of course be happy to help you as best we can.

Please let us know exactly which parts are missing so that we can help you.

You can find the corresponding part number of the missing part in the exploded view of your operating instructions.

If you can no longer find your operating instructions, you can download a digital version here:

Download operating instructions now

To enable us to deal with your request as quickly as possible, please submit an inquiry using our contact form.

Please make sure you provide us with the following information so that we can help you promptly:

• Meaningful subject
• Copy of your invoice
• Your full name
• Your address
• Your e-mail address and/or telephone number
• Part number of the missing part(s)
• Several pictures or a video that clearly and comprehensibly shows your request.

We will check the case and get back to you as soon as possible.

You can submit a request here:

Submit a request now

If you have any further questions or need support, you can also contact our Customer Happiness Team by phone.

Just give us a call on: +49 (0)40 – 780896 -35.

We wish you lots of fun with your SportPlus product!

Sporty greetings,

Your Customer Happiness Team