Dear customer, 😊
Thank you for your interest in our products and your trust in us. We understand that warranty is an important issue for you, and we want to explain our warranty terms clearly and transparently.
In principle, we offer a 30-day return policy, as well as the statutory 24-month warranty on our products. These conditions are part of our commitment to delivering the highest quality products and making your purchasing experience as pleasant as possible.
However, it's important to note that after the first 12 months of the statutory warranty period, a so-called burden of proof reversal comes into effect. This means that from the 13th month in the event of a defect or complaint, the burden to prove that the fault was present at the time of delivery shifts to you, the customer.
We understand that this may raise additional questions, and we want to assure you that our customer service team is ready to assist you with any concerns and to provide solutions that lead to your satisfaction.
Feel free to continue exploring our Self-Service Portal; you might just find the perfect solution for you!
Only need a spare part? Feel free to visit our online shop!
You can find the link here: SportPlus Spare Parts
If you have further questions about our warranty conditions or need assistance, please do not hesitate to contact us. We are here to help and ensure that you are completely satisfied with your purchase.
To help us assist you as quickly as possible, please provide us with the following information:
- Meaningful subject line
- A copy of your invoice
- Your full name
- Your address
- Your email address and/or phone number
- Several photos or a video that clearly and understandably shows your concern.
Once we receive your request, we will review the case and get back to you.
Here you can submit a request:
Once again, thank you for your trust in us. We highly appreciate it and look forward to supporting you in the future.
Best regards,
Your Customer Happiness Team
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