Dear Customer,

We are very sorry to hear that your new sports equipment arrived damaged. We can understand how annoying that can be and we would like to help you solve the problem.

Please send us a photo or a video of the damaged part or equipment, so that we can assess the cause and the damage.

You can find the corresponding part number of the damaged part in the exploded view of your instruction manual.

If you can’t find your instruction manual, you can download a digital version here:
Download instruction manual now

To process your request as quickly as possible, we ask you to submit a request using our contact form.

Please make sure to provide us with the following information, so that we can help you promptly:

• Meaningful subject
• Copy of your invoice
• Your full name
• Your address
• Your email address and/or phone number
• Part number of the damaged part (the damaged parts)
• Photo or video, which shows the damage clearly and understandably.

We will review the case and get back to you as soon as possible.

Here you can submit a request:

Submit request now

If you have any further questions or need assistance, you can also contact our Customer Happiness Team.

Call us at: +49 (0)40 – 780896 -35.

or write to us on Whatsapp: Chat on WhatsApp now

We wish you a lot of joy with your SportPlus product!

Sporty greetings,
Your Customer Happiness Team