Dear customer, 😊
We know that it can be annoying when a new product does not work as expected.
We are sorry to hear that you are having difficulties supplying the device with power.
To help you, we would like to point out that the connection socket on your new device is not located on the computer itself.
There are two possibilities as to where the connection socket is located:
Option 1:
The connection socket is located in the lower front part of the main unit (housing).
Option 2:
The connection socket is located at the back of the main unit (where the pedals are attached, housing), slightly above the floor.
We hope that this information is helpful.
If you have any further questions, please feel free to contact our Customer Happiness Team.
You can submit a request here:
We wish you lots of fun with your SportPlus product!
Sporty greetings,
Your Customer Happiness Team
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