Dear Customer,

We are very sorry to hear that your newly purchased rowing machine has a defective water tank.

Despite our best packaging and protective measures, it can occasionally happen that a product does not arrive in perfect condition.

Unfortunately, we have no control over the shipping provider's processes, but we still want to offer you the best possible user experience and find a solution together with you.

To help you resolve this issue, please feel free to send us a request via our contact form. 

To process your concern as quickly as possible, we need the following information:

• A meaningful subject
• A copy of Your invoice
• Your full name
• Your address
• Your email address and/or phone number
• Several pictures or a video that clearly and understandably depicts your issue.

You can submit a request here:

Submit your request now

If you want to replace the water tank yourself, you can find instructions at the following link:

Link to the instructions

If you have any further questions or need assistance, please feel free to call our Customer Happiness Team.

Call us at: +49 (0)40 – 780896 -35.

We hope you enjoy your SportPlus product!

Best regards,

Your Customer Happiness Team