Dear customer, 😊
We're sorry that your new sports equipment is making strange noises.
But don't worry, we'll be happy to help you solve the problem!
Unfortunately, it is always difficult to pinpoint the exact cause of a problem with such individual issues.
In order to be able to deal with your issue as quickly as possible, we need more information from you.
If you own an exercise bike, it would be helpful if you could open the device and send us photos / a video of the inside.
To do this, you would need to carefully unscrew the device and remove the housing (the warranty would remain unaffected if you contact us).
In the following article you find a video which explains the process as a step-by-step guide
Click here to get to the article
Please let us know in your inquiry whether you would agree to this.
NOTE: You will need a crank puller to open an exercise bike. If you do not have one, please let us know in your inquiry. In this case, we would send you a free crank puller after checking your request.
This is a crank puller
Please provide us with the following information so that we can help you as quickly as possible:
- Meaningful subject line
- Copy of your invoice
- Your full name
- Your address
- Your e-mail address and/or telephone number
- Several pictures or a video that clearly and comprehensibly shows your concern.
We will review the case and, if necessary, repair or replace it free of charge.
You can submit a request here:
We hope that we have been able to help you with this information and will be happy to answer any further questions you may have.
Best regards,
Your Customer Happiness
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